Returns

RETURNS

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Our return policy is valid for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund your item must be unused and in the same condition that you received it. Original packaging is not required.

To return your product, you please mail it to:
Cave Leather Co.
250 Pacific Ave Apt 208
Long Beach, CA 90802

A prepaid return label will be provided upon request for US orders only. Postage fees will not be refunded if paid for out of pocket. Prepaid return labels do not include insurance. We are not responsible for items lost in transit. We do recommend adding insurance to your package.

The following items are non-refundable:
- Gift cards
- Downloadable items

The following items are refundable for store credit only:

- Personalized items
- "Flash Sale" items
- "Seconds and Samples" Items



REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hi@caveleather.com.


SALE ITEMS
Only regular priced items may be refunded to original form of payment. Sale items can be returned for store credit.


EXCHANGES
We offer free exchanges within 14 days of delivery. If you'd an exchange please send us an email at hi@caveleather.com and send your item to:
Cave Leather Co.
250 Pacific Ave, Apt 208
Long Beach, CA 90802


GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.